Warranty Policy

SECTION 1: GENERAL GUARANTEE TERMS AND CONDITIONS FOR ALL BLACK+DECKER PRODUCTS

All terms and conditions set out in this Section 1 also apply to BLACK+DECKER products purchased under the extended 5 Year Manufacturing Guarantee as described below in Section 2.

BLACK+DECKER is confident of the quality of its products and offers a manufacturing guarantee for users of the product. This guarantee statement is in addition to, and in no way prejudices, your statutory rights. This guarantee statement is in addition to, and in no way prejudices, your statutory rights. The guarantee is valid within United Kingdom, Member States of the European Union (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden) and the European Free Trade Area (Iceland, Liechtenstein and Norway).

1. General terms and conditions

1.1 If your BLACK+DECKER product becomes defective due to faulty materials or manufacturing defects, within 24 months from the date of purchase, BLACK+DECKER guarantees to replace all defective parts and/or repair products, without charge to you, to make sure of the minimum inconvenience to the customer. This guarantee applies to all BLACK+DECKER products, unless:

• The defects have arisen as a result of fair wear and tear.
• The product has not been used in accordance with any instructions provided.
• The product has been used for trade, professional or hire purposes.
• The product has been subject to misuse, neglect, excessive force, load or mechanical impact.
• The product has sustained damage through foreign objects, substances, or accidents.
• The product has been purchased as used or second hand.
• Repairs to the product have been attempted by unauthorised persons.

1.2 This guarantee is not transferable. It is only available to the original BLACK+DECKER product user who purchased the product.

1.3 A product repair or replacement under this guarantee does not extend or renew the guarantee period. The 2 year guarantee period starts from the original purchase date and ends 24 months later.

2. Making a Guarantee Claim

2.1 To make a guarantee claim, contact your seller or check the location of your nearest BLACK+DECKER authorised repair agent at www.2helpU.com, during the guarantee period.

2.2 The BLACK+DECKER product must be returned to the seller or an authorised BLACK+DECKER repair agent with all parts complete, and with the original proof of purchase. Your product must display the UKCA or CE mark, as shown below:

3. Changes to Terms and Conditions

3.1 BLACK+DECKER reserves the right to review and amend its guarantee policies, periods and product eligibility from time to time.

3.2 The terms and conditions of the Policy applicable to your purchase will be those in place at the time of your purchase; we recommend you print and keep a copy of this Policy when purchasing a product for future reference.